Plano customer service?

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GTS225

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Aug 5, 2011
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Location
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Anybody had any interaction with Plano's customer service?
I've got an older #1148, 2-sided box with a broken lid latch. I'm wondering if they might be able to help me get it back to full function.

Thanks.....Roger
 
To answer my own question, and for future queries.
Fired off a query to Plano Molding yesterday evening, through thier contact link on thier website, concerning this. Got a response late this afternoon that my model in question was discontinued in 2005, and no parts were available. Pretty much as I expected, but had to try anyway.
Also, in thier "contact us" form that one fills out, there is a section asking if one needs replacement parts, you can provide Plano with a mailing address. This suggests that they'll send out the needed parts, no questions asked.

I'd say they're pretty good, considering how dated my particular piece is.

Roger
 
Jim said:
They replied which was a plus in my book.
*****************************************************

That's the reason for my second post, Jim. Share my experience for the next guy.

Roger
 

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