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Watering Hole
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<blockquote data-quote="nomowork" data-source="post: 274561" data-attributes="member: 6029"><p>Like many large companies, the employees who interface with the public leave lasting impressions so I'm sure that was the case here. When the supervisor told me the same story, that was the last straw for me. In all fairness, I did contact the old insurance company on the day the payment was due to let them know I wasn't renewing my policy. That person said that their people I talked to were wrong and that was not their usual practice but thanked me anyway for being a customer for many years.</p><p></p><p>My new insurance company has a local agent in my home town and I appreciate the human contact feature where I can talk to someone face to face.</p></blockquote><p></p>
[QUOTE="nomowork, post: 274561, member: 6029"] Like many large companies, the employees who interface with the public leave lasting impressions so I'm sure that was the case here. When the supervisor told me the same story, that was the last straw for me. In all fairness, I did contact the old insurance company on the day the payment was due to let them know I wasn't renewing my policy. That person said that their people I talked to were wrong and that was not their usual practice but thanked me anyway for being a customer for many years. My new insurance company has a local agent in my home town and I appreciate the human contact feature where I can talk to someone face to face. [/QUOTE]
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