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Off The Water
Watering Hole
Academy Sports and Outdoors
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<blockquote data-quote="russ010" data-source="post: 91395" data-attributes="member: 677"><p>What she did is something these types of accounts have set in place by insurance companies. I know our loss control guys have a few things they do for certain companies (like Home Depot). They aren't supposed to show any type of emotion or feelings to the caller, like show sympathy - they are supposed to remain pretty much monotone. </p><p></p><p>So I know it sucks, but something will come out of it - they will probably send their own employees (from other stores) and pretty much do the same thing you did to see if the reaction goes through again with the employees. </p><p>I don't think they do secret shoppers anymore though... and I'm not talking about just Academy - I don't think there is any store that does them, but I could be wrong.</p><p></p><p>You might end up getting some gift certificates in the mail or something... but don't hold your breath. You might just end up getting an apology letter from the store</p></blockquote><p></p>
[QUOTE="russ010, post: 91395, member: 677"] What she did is something these types of accounts have set in place by insurance companies. I know our loss control guys have a few things they do for certain companies (like Home Depot). They aren't supposed to show any type of emotion or feelings to the caller, like show sympathy - they are supposed to remain pretty much monotone. So I know it sucks, but something will come out of it - they will probably send their own employees (from other stores) and pretty much do the same thing you did to see if the reaction goes through again with the employees. I don't think they do secret shoppers anymore though... and I'm not talking about just Academy - I don't think there is any store that does them, but I could be wrong. You might end up getting some gift certificates in the mail or something... but don't hold your breath. You might just end up getting an apology letter from the store [/QUOTE]
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