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<blockquote data-quote="KMixson" data-source="post: 365629" data-attributes="member: 432"><p>I feel your pain. I purchased a Dell Laptop back in 2003 and my USB ports went dead in less than a month. I was given the run around. They refused to fix it. They couldn't fix it over the phone. I was on the phone with tech support for hours and they could not get a grasp on how to fix it. They did not know what they were doing. They wanted me to pay all cost associated for sending it back to them and them repairing it and sending it back to me. They refused to replace it with a different one. I will never buy another Dell product because of my experience with them. Since I buy a lot of computer parts and systems for myself and my family and friends they really lost a lot in the long run with me on that deal. These companies really need to think of the big picture before throwing to customer under the bus.</p></blockquote><p></p>
[QUOTE="KMixson, post: 365629, member: 432"] I feel your pain. I purchased a Dell Laptop back in 2003 and my USB ports went dead in less than a month. I was given the run around. They refused to fix it. They couldn't fix it over the phone. I was on the phone with tech support for hours and they could not get a grasp on how to fix it. They did not know what they were doing. They wanted me to pay all cost associated for sending it back to them and them repairing it and sending it back to me. They refused to replace it with a different one. I will never buy another Dell product because of my experience with them. Since I buy a lot of computer parts and systems for myself and my family and friends they really lost a lot in the long run with me on that deal. These companies really need to think of the big picture before throwing to customer under the bus. [/QUOTE]
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