TinBoats.net
The original aluminum boat site!
Forums
New posts
Search forums
Blog
What's new
New posts
New media
New media comments
Latest activity
Media
New media
New comments
Search media
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Forums
Off The Water
Watering Hole
Scotty - Fantastic Customer Service
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Help Support TinBoats.net:
This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
Message
<blockquote data-quote="LDUBS" data-source="post: 438596" data-attributes="member: 21536"><p>I have a couple of manual Scotty down riggers. Bought them about 15 months ago. I called Scotty yesterday because the depth counter on one of the units was not working properly. I was hoping Scotty would be able to guide me on likely causes and what part needed to be replaced. I was hoping I would be able to even order the part through them. Instead, I was asked for my full name and address so they could ship a replacement part to me. The Scotty rep asked if I had two down riggers and then said he would include two replacement counters so I would have a spare part if ever needed in the future. No charge and I was probably on the phone less than 5 minutes. </p><p></p><p>This level of customer support is rare these days. I think Scotty is smart to recognize how these kinds of actions will promote customer loyalty. I wanted to share this with the TB community and of course praise Scotty for a job well done.</p></blockquote><p></p>
[QUOTE="LDUBS, post: 438596, member: 21536"] I have a couple of manual Scotty down riggers. Bought them about 15 months ago. I called Scotty yesterday because the depth counter on one of the units was not working properly. I was hoping Scotty would be able to guide me on likely causes and what part needed to be replaced. I was hoping I would be able to even order the part through them. Instead, I was asked for my full name and address so they could ship a replacement part to me. The Scotty rep asked if I had two down riggers and then said he would include two replacement counters so I would have a spare part if ever needed in the future. No charge and I was probably on the phone less than 5 minutes. This level of customer support is rare these days. I think Scotty is smart to recognize how these kinds of actions will promote customer loyalty. I wanted to share this with the TB community and of course praise Scotty for a job well done. [/QUOTE]
Verification
Post reply
Forums
Off The Water
Watering Hole
Scotty - Fantastic Customer Service
Top