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Shimano Customer Service
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<blockquote data-quote="Captain Ahab" data-source="post: 16048" data-attributes="member: 10"><p>I have had the same experience with Shimano every time I send them something. I sent in several 4500A Baitrunners two years ago and they sent me back the new 4500B models. Also, they have sent me free drag systems, extra spools and such. They are always very knowledgeable on the phone and really try to help.</p><p></p><p></p><p>Diawa on the other hand has been a nightmare. I have a big old Diawa spinning reel I use for inshore stuff - contacted them like 10 times, they woudl have a different person call em back each time (if at all) and they each seemed to know less and less about fishing gear. One representative did not know what a spinning reel was!</p></blockquote><p></p>
[QUOTE="Captain Ahab, post: 16048, member: 10"] I have had the same experience with Shimano every time I send them something. I sent in several 4500A Baitrunners two years ago and they sent me back the new 4500B models. Also, they have sent me free drag systems, extra spools and such. They are always very knowledgeable on the phone and really try to help. Diawa on the other hand has been a nightmare. I have a big old Diawa spinning reel I use for inshore stuff - contacted them like 10 times, they woudl have a different person call em back each time (if at all) and they each seemed to know less and less about fishing gear. One representative did not know what a spinning reel was! [/QUOTE]
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