A couple weeks ago I sent two reels in to Shimano for repair. My Calcutta 251 and a Corsair 401 that I use for headboat fishing. These things were messed up, especially the Corsair. I was just gonna order some parts and fix em myself but they needed a ton of cleaning and a bunch of new parts so I decided to send them in to Shimano.
Well yesterday I get home and there's a package on the doorstep, and I'm like WTF? The package says Shimano but it's supposed to take a month or more to get a reel fixed when you send it in. So then I'm thinking they probably sent back my Corsair because it's so messed up that they couldn't fix it, plus that reel has been out of production for a few years.
So I open up the package to find a brand new, in the box Corvalus 401! This is the upgraded version of the Corsair. So then I'm thinking ok I wonder what this cost me, so I check the repair invoice. Nothing! Absolutely free of charge, they even paid for shipping! I didn't even send in a receipt with my repair request! The base price for general reel cleaning and maintenance is $20, then more if you need parts. I was expecting to pay a minimum of $30 PLUS shipping to have my old Corsair repaired. Instead I get a brand new reel for nothing!
Should get my repaired Calcutta back before long. I will continue to be a Shimano customer for life.
Well yesterday I get home and there's a package on the doorstep, and I'm like WTF? The package says Shimano but it's supposed to take a month or more to get a reel fixed when you send it in. So then I'm thinking they probably sent back my Corsair because it's so messed up that they couldn't fix it, plus that reel has been out of production for a few years.
So I open up the package to find a brand new, in the box Corvalus 401! This is the upgraded version of the Corsair. So then I'm thinking ok I wonder what this cost me, so I check the repair invoice. Nothing! Absolutely free of charge, they even paid for shipping! I didn't even send in a receipt with my repair request! The base price for general reel cleaning and maintenance is $20, then more if you need parts. I was expecting to pay a minimum of $30 PLUS shipping to have my old Corsair repaired. Instead I get a brand new reel for nothing!
Should get my repaired Calcutta back before long. I will continue to be a Shimano customer for life.