HANGEYE
Well-known member
So, I went to Gander Mountain this morning and bought a Clam Big Foot 4000T. I get it home and "POP" it up in the back yard. I went inside and was very impressed with the size of this shelter. As I am standing inside, a fair gust of wind blows and the top of the shelter POPS back down and almost clips me on the noggin. I push the top back up and the next gust of wind pops it back down. I looked it over and the flexable rods that are supposed to hold the top up by bowing outward, are bowing inward. Back in the box it goes and back to Gander Mountain I go. They set it up in the store and agree it is not right. They then open another box (same product) and it is defective in the same way. My money is refunded on the spot. They make a call to Clam to report the problem and take my home phone number to let me know what is going on. I just got a call from Gander Mountain with the following news. "Clam is very sorry for my experience and they are going to see if a recall of this shelter is necessary. To make things right for me, they are going to do what ever it takes to get me a fully and properly functional shelter ... get this ... for HALF THE ORIGINAL PRICE". They (Clam) are also going to give me a "3" year warrenty to boot. I love Gander Mountain and am now a loyal customer of Clam.
BRING ON THE ICE.
BRING ON THE ICE.